Post by account_disabled on Dec 14, 2017 17:55:19 GMT 10
Our ColorQube 8570dn but have run into an odd problem that I'm going to need some help with. Before this week, all my users had no trouble printing. Two weeks ago, one of their laptops stopped booting. Dell ended up replacing the motherboard and now it boots. Once he got it back from them, he noticed that he can't print to the printer. I removed the printer from the computer and went through the setup again. The printer is not detected by Windows, the driver installation utility on the CD that came with the printer, or the slightly newer utilities (Web installer, postscript installer, PCL5 installer, or PCL6 installer) downloaded from the Xerox website. I am also not able to ping the printer or get to the web gui. No one else is having this problem. I've changed his IP address and verified that his MAC address is the same as before the laptop was sent to Dell. Telnet to the printer gives me 'Connection refused'. I thought that the problem might be with Windows. The user did say that Windows all his other Microsoft applications had to be activated again, which is to be expected with a hardware change like this. I'm not sure it's Windows though because I found that am able to print from this machine when it is connected to the network via ethernet with the WiFi disabled. He is also able to ping and get to the web gui with a wired connection. I forgot to check telnet with a wired connection but am assuming that it would work as well. I checked all the security settings and network logs on the ColorQube and found nothing indicating that his machine is being blocked. He is able to print to a departmental Canon printer that is on another network and an HP printer that is on the same network as the ColorQube. Before I reset the printer, can anyone think of another possible solution?
Any idea?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References forum.support.xerox.com/t5/Printing/Can-t-print-from-one-machine-on-Wifi/td-p/67781
Business Motion Graphics Video
Any idea?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References forum.support.xerox.com/t5/Printing/Can-t-print-from-one-machine-on-Wifi/td-p/67781
Business Motion Graphics Video